We install Hamachi and VNC on all of our laptops for remote support. A fairly new laptop was recently stolen. I started watching Hamachi and the laptop was online the next day. I don't know of a way to get the real IP address from Hamachi so I used VNC to watch the screen. The user just happened to be filling out a job application online so I saw the name, address, phone number... We passed the info along to the local PD, the laptop was returned and there was an arrest. Hamachi and VNC are great tools for business.
Note for next time:
I will use a screen recording app to make a video of the remote screen.
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